Last Updated: July 27, 2026
This Refund & Cancellation Policy applies to all services provided by Innozone (Pvt) Ltd (“Innozone,” “we,” “us,” or “our”), including WordPress website design, Meta Ads management, content creation, and page optimization services. By engaging our services and making payment, clients agree to the terms outlined below.
1. Advance Payment — Non-Refundable
- The 50% advance payment made to commence any project is strictly non-refundable under any circumstances, including client-initiated cancellation, change of mind, or discontinuation of the project after work has begun.
- The advance payment secures the allocation of our time, resources, and team to begin work on the client’s project, and is committed the moment work starts.
2. Project Cancellation
- Once a project has commenced (i.e., the advance payment has been made and work has started), it cannot be cancelled for a refund.
- If a client chooses to discontinue a project midway, any work completed up to that point remains billable, and the advance payment already made will not be returned.
- Cancellation requests made before any payment or work has started may be accepted without penalty, at Innozone’s discretion.
3. Third-Party Services — Non-Refundable
Innozone acts only as the service provider for setup and management. The following third-party costs, once paid, are non-refundable under any circumstances, as they are paid directly to external providers on the client’s behalf:
- Domain registration fees
- Web hosting fees
- Meta Ads (Facebook/Instagram) ad spend already paid to Meta
These payments are processed with third-party platforms and are subject to their own respective terms and refund policies, which Innozone does not control. Innozone bears no responsibility for refunding amounts already paid to these platforms.
4. No Refunds for Completed Work
- Once a service (website design, ad campaign setup, content creation, optimization, etc.) has been delivered and/or the balance payment has been settled, no refunds will be issued, regardless of client satisfaction, unless otherwise agreed in writing at the time of the project agreement.
- Requests for revisions or improvements to delivered work will be considered under our standard revision terms (if applicable), not as grounds for a refund.
5. Exceptions
Any exceptions to this policy will only be considered on a case-by-case basis, at the sole discretion of Innozone (Pvt) Ltd, and must be requested and confirmed in writing.
6. Contact Us
For any questions regarding refunds or cancellations, please contact:
Innozone (Pvt) Ltd
72/5 Woodland Avenue, Kalubowila
📞 0777228225
🌐 www.innozonex.com
📧 info@innozonex.com